Get in Touch
Contact Us
We’d love to hear from you
Contact Information
How to Reach Us
Have questions about our teas, your order, or anything else? Our team is here to help.
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Email Ussupport@longjingtea.com Response within 24 hours |
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ShippingWorldwide shipping Free shipping over $100 |
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Business HoursMon – Fri 9:00 AM – 6:00 PM CST |
FAQ
Frequently Asked Questions
How long does shipping take?
International shipping typically takes 7-14 business days. Domestic orders within China arrive within 3-5 business days. Delivery times may vary depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened products. If you’re not satisfied with your purchase, please contact us and we’ll make it right. Please see our Refund Policy page for full details.
How should I store my tea?
To maintain freshness, store your tea in a cool, dry place away from direct sunlight, strong odors, and moisture. Keep it sealed in its original packaging or an airtight container. Most teas are best enjoyed within 1-2 years of purchase.
Do you offer wholesale or bulk pricing?
Yes! We offer wholesale pricing for cafes, restaurants, and retailers. Please contact us at support@longjingtea.com with your business details and we’ll be happy to provide a quote.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number and we’ll do our best to accommodate your request.